Answers to some frequently asked questions

I like badge number S26 but it is gold and I want silver.

All badges shown in the catalog come in a variety of finishes of your choice.  We obviously can't show each badge in all of the 6 finishes available.  The catalog displays a sample of badge models, not a representation of the only finish available.

I like S34 but the badge says SHERIFF and I want a FIRE DEPT. badge.

Once again, the badges are shown as an example.  All custom badges in the catalog  include your choice of lettering, titles and seals (unless specified).  We obviously could not stay in business long if we had to wait for officer number 45 from Meredith to order from us.

How much does each letter cost on a badge?

The custom lettering on the front of the badge is included in the price.  The only time there are additional charges involving lettering is if it is on the back of the badge or you opt for a hard-baked enamel when ordering a nickel, rhodium or gold badge.  With Cote D'Or, two-tone, Sil-ray or Gol-ray, hard-baked enamel is included.   

What is the difference between hard enamel and soft enamel?

It is a difference in enamel type and processing.  Soft enamel is air dried and lays down inside the stamped letters, leaving you with an impression when you run your finger across the badge.  Hard-baked enamel is baked into the stampings, rising to the level of the badge face for a smooth finish.  Don't misconstrue the term "soft" with meaning the enamel will rub off.  All of our enamel is guaranteed for life from wear, cracking, etc.  All badges come with soft enamel.  Hard-baked enamel is a $10 option for nickel, rhodium or gold badges but standard on our deluxe-finish models.

How come it takes so long to get my badge?

badgesource.com and Smith & Warren are the fastest in the industry when it comes to production.  We constantly hear from new customers that they are waiting 9 months or a even year for badges they've ordered from other companies.  We strive to ship your badge within 3 weeks from date of order.

Three weeks?  But I need it tomorrow!

We're sorry but this is not a case of us just working late in the garage in order to accommodate you.  Our factory is like any other production plant.  Badges can make up to 27 different stops throughout production with experts completing various steps.  Some of these steps even require longer than one day to complete.

I need to order two badges with our company logo/seal on it.

Unless you've already purchased or had a company logo produced by us, you'll need to order a sufficient quantity (25 or more) of badges in order to have one produced at no cost.  We can make a logo for a two-badge order but there would be die charges that would apply. Please call us for additional information.

I collect Indiana police badges.  Can I order some from you?

We're sorry but we do not provide law enforcement badges to collectors.

Should I get a pin and catch or a wallet clip on the badge?

It depends on what your use will be.  If you wear it on a shirt, in a badge holder such as a belt clip holder, then you should choose pin and catch.  If you are putting it in a custom-cut wallet or ID case, then we suggest a wallet clip.  Our sales associates can assist you in that decision.

I work for a Federal police agency and I want an off-duty badge.

We're sorry but it is against Federal law to produce and provide Federal law enforcement badges to anyone other than the agency UNLESS the agency has provided written authorization for you to order and purchase it.

I want to buy one of the stock security badges, can I get our company name on it?

Sorry but stock badges are as is, with only your choice of finishes.  On our semi-stock badges, you do have a choice of seals and the addition of badge numbers (at extra cost) but the primary wording cannot be changed.  You are more than welcome to find a similar badge in our custom badge selections, where you can have wording of your choice.

Can I buy just one badge?

Most certainly.  Your patronage, be it with a single badge or 1000 badge order is important to us.