policies on orders and shipping
orders through Badgesource.com, AFI or Smith & Warren are
considered as custom. Our products are custom-made to the specifications
you selected. We will send you an order confirmation that will
include all specific information on the order as well as an
the orders are custom-made, we cannot cancel the order through Smith
& Warren. Should the factory make a production error, Smith &
Warren will re-make the item correctly at no charge. However, if
you have approved the order, we are not responsible for any errors
regardless of the type (typographical, incorrect finish or seal,
cannot be cancelled, changed or refunded.
orders shipped via USPS or UPS, at the choice of the factory. Custom
badge/accessory orders take approximately 3 to 4 weeks to be
delivered. Custom leather items not ordered in conjunction with a badge
may take 2 to 3 weeks for delivery.
Stock badges or leather items (not semi-custom stock badge
orders) are shipped as soon as possible depending on our current stock
note that our factory DOES NOT give us updates on the status of
your badge/accessory order.
In that regard, please do not call one week after ordering your
badge to find out “how it is coming”.
We cannot tell you anything except remind you of the 3 to 4
week delivery time.
have ordered a fine quality custom-made badge in which the finish,
enamel and attachments are warranted for life.
Stock badges and leather items are not warranted.
Should you wish to take advantage of this warranty, please
contact AFI for instructions on returning the item.
restirct the sale of law enforcement badges to individuals who serve
in that capacity. Please be prepared to submit your LEO
credentials if requested.
is against US Federal law to provide federal insignia to those outside
the federal government. This includes federal seals on
badges. Please be prepared to provide proper credentials if you
are ordering federal insignia,
note: We do not supply law enforcement badges to collectors.